The item I want is sold out, or no longer appears.

We update our inventory everyday and we announce restocks on our Instagram page, @bbiebs. So don't forget to follow to be always updated.  

Can I get same day delivery?

Yes, via GrabExpress. Must be arranged and confirmed before 11 am on the same day.

How do I know if my order has been shipped?

A system generated email and txt will be sent to notify you and the tracking number will be attached. 

How do I track my order?

Once shipped and tracking number is available, input the number on www.sonicexpress.com.ph

How long before I get my order?

Allow the team to prepare your order within 1-2 business days from payment. 

Metro Manila courier is Sonic Express - their standard delivery time is 2-3 business days from shipment

Provincial courier is LBC - 3-4 days from shipment

What’s your returns policy?

Due to the size of our business and small stock, we do not offer returns or exchanges. Please review your order before finalizing it to make sure all of your information is correct.

Please notify us right away if there is a problem or defect with your product. Prior to sending a return, please contact us for authorization.

We will not be refunding any shipping charges.

What are your sizes like?

Our bib and bows sizes vary. You can see each dimensions on the product description. 

For the clothes, we strive to make our garments run true to size. However, everybody has their unique body frames. Size small can fit perfectly to one and loose or tight to the next. If you have any issues with it, we appreciate customer feedback! If you find there is a style that didn’t run true to your size, we’d love to hear from you.

What payment methods do you accept?

We accept online transfers or bank deposits via BDO or BPI. LBC and Palawan Express for Money Remittance Centers.